Privacy Policy

Acceptance of Terms and of Use

The following are terms of a legal agreement between you and Trident Investment Partners, dba Handyman Connection (“HANDYMAN CONNECTION”). By accessing, browsing and/or using the Website, Mobile Apps, or contacting HANDYMAN CONNECTION via telephone or electronic media (including, but not limited to e-mail, postings, social media sites, texts, etc.), (collectively referred to as the “Services”), you automatically agree to abide by HANDYMAN CONNECTION’S terms of use and acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use the Services . All information appearing on the HANDYMAN CONNECTION Services, including the Website and Mobile Apps are the property of HANDYMAN CONNECTION and/or is presented with the permission of others. The material on the Services is protected by law, including, but not limited to, United States Copyright Law and international treaties. The Services, including the Website and Mobile Apps are controlled and operated by HANDYMAN CONNECTION from its offices within the United States. HANDYMAN CONNECTION makes no representation that materials in the Website are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Your use of the Services after such posting will constitute your acceptance and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if they have been changed. THESE TERMS OF USE ARE SUBJECT TO CHANGE AT ANY TIME, EFFECTIVE UPON POSTING ON THE SERVICE.

Disclaimer

The information contained on the Services, including the Website and Mobile Apps is intended to provide information on various subjects of interest. THE INFORMATION IS PROVIDED “AS IS,” AND HANDYMAN CONNECTION MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. HANDYMAN CONNECTION DOES NOT GUARANTEE THE COMPLETENESS, ACCURACY OR TIMELINESS OF THIS INFORMATION. YOUR USE OF THIS INFORMATION IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF THIS INFORMATION. HANDYMAN CONNECTION WILL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES WHATSOEVER, WHETHER IN AN ACTION BASED UPON A STATUTE, CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE.

Neither HANDYMAN CONNECTION, nor its franchisees, warrants that access to the Services will be uninterrupted or that the Services will be error free; nor do they make any warranty as to the results that may be obtained from the reliability, completeness, or content of any service, information or materials provided through or in connection with the use of the Services. Neither HANDYMAN CONNECTION, nor its affiliates, franchisees or licensors warrant that the Services are free from viruses, worms, Trojan horses or other harmful components, nor are they able to guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.

Although the franchisees take certain steps to examine the credentials of craftsman and service advisors, HANDYMAN CONNECTION makes no guarantees or representations regarding the skills or representations of such craftsman or service advisors or the quality of the job that he or she may perform for you if you elect to retain their services. HANDYMAN CONNECTION does not endorse or recommend the services of any particular craftsman. It is entirely up to you to evaluate an individual’s qualifications, and to enter into a direct contract or otherwise reach agreement with a service advisor, craftsman or franchisee. HANDYMAN CONNECTION does not guarantee or warrant any craftsman’s performance on the job or the outcome or quality of the services performed, however, the franchisees often warranty the jobs for up to one year. The craftsmen, service advisors and franchisees are not employees or agents of HANDYMAN CONNECTION.

HANDYMAN CONNECTION may display licensing information, award recognition, or business ratings through third-party services that may be provided by franchisees or craftsman on the HANDYMAN CONNECTION national Website, on the franchisee’s website, or through Mobile Apps, however HANDYMAN CONNECTION does not confirm (i) the accuracy, of any such information, (ii) that any such licenses, award recognition or business ratings are active or in good standing, or (iii) that any such license, award recognition or business ratings are appropriate for the task for which you are seeking a service advisor or craftsman. We recommend that you confirm all licensing requirements, award recognitions, business ratings or business standings before proceeding with any work you may contract to have performed.

User IDs and Passwords

You will be solely responsible for the maintenance and security of any login identifiers and passwords. If you have a login identifier and password that are unique to you, you agree not to disclose or share your login identifier and password with any third party. HANDYMAN CONNECTION reserves the right to deny or revoke access to the Services, including the Website or Mobile App, or any part thereof, at any time in its sole discretion, with or without cause. Your access to the Services will terminate upon the termination of these Terms of Use by HANDYMAN CONNECTION for any reason.

Use Restrictions / Exceptions

The copyright in all material provided on the Services, including the Website and Mobile App, is held by HANDYMAN CONNECTION or by the original creator of the material. Except as stated below, none of the material may be copied, reproduced, altered, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HANDYMAN CONNECTION or the copyright owner. Permission is granted for anyone legally using the Website or Services to display, copy, distribute and download the materials on the Website or Mobile Apps for individual use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. HANDYMAN CONNECTION authorized dealers, distributors or warranty service providers may make multiple copies of such material as long as it is used for HANDYMAN CONNECTION business purposes. Any such permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without HANDYMAN CONNECTION’s permission, copy or reproduce, in whole or in part, any material contained on the Services, including, but not limited to, the Website, Mobile Apps or on any other server. Any unauthorized use of any material contained on the Services may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

You acknowledge and agree that your use of HANDYMAN CONNECTION’s Services is for your personal use and not for advertising purposes. You may not use any of the HANDYMAN CONNECTION Services to recreate or compete with HANDYMAN CONNECTION, to solicit or harass anyone associated with HANDYMAN CONNECTION or anyone associated with the franchisees of HANDYMAN CONNECTION, or for any other purpose not contemplated herein. You may not upload any files that contain viruses, Trojan horses, trap doors, back doors, Easter eggs, time bombs, worms, cancelbots, corrupted files or any other similar software that may damage the operation of another’s computer or mobile device. You may not defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others. You may not publish, post, upload, distribute or disseminate any profane, defamatory, infringing obscene, or unlawful topic or information. You may not data-mine, data-crawl or index any of the HANDYMAN CONNECTION’s websites or mobile devices, including the Website and Mobile Apps. You may not upload content that is offensive and or harmful including, but not limited to content that condones or promotes bigotry, hatred, racism, exploitation or physical harm. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to HANDYMAN CONNECTION for any such damages, and will indemnify HANDYMAN CONNECTION in the event of any third party claims against HANDYMAN CONNECTION based on or arising from your violation of the foregoing. We reserve the right to revoke your access to any HANDYMAN CONNECTION Services at any time. All information about HANDYMAN CONNECTION is confidential and for your personal use only. If it is determined or suspected by HANDYMAN CONNECTION, in its sole discretion, that you are misusing or attempting to misuse or circumvent the HANDYMAN CONNECTION Services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, HANDYMAN CONNECTION reserves the right, in its sole discretion, to immediately terminate your access to the Services without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

Trademarks, Copyrights, and Other Intellectual Property

This Website contains HANDYMAN CONNECTION trademarks and service marks. All rights in the intellectual property contained in the Website including copyright, trademarks, trade secret and patent rights are reserved. All materials contained on the Website are subject to the ownership rights of HANDYMAN CONNECTION.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively, “Proprietary Material”) that users see or read on the Services is owned by HANDYMAN CONNECTION or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. HANDYMAN CONNECTION owns all Proprietary Material under the United States Copyright Act, as amended. The Proprietary Material is protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Services without HANDYMAN CONNECTION’s express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of HANDYMAN CONNECTION and/or the relevant rights holder.

The service marks and trademarks of HANDYMAN CONNECTION, including without limitation Handymanconnection.com and the HANDYMAN CONNECTION logo are service marks owned by HANDYMAN CONNECTION. Any other trademarks, service marks, logos and/or trade names appearing on the Services are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

HANDYMAN CONNECTION may provide certain content relating to home improvement, repair, or maintenance (“Website Content”) on the Website, or via Mobile Apps. Such Website Content is provided “as-is”, without any warranties or representations, and you assume all liability and responsibility for your use of such Website Content. You understand and agree that the Website Content do not provide advice, and that such Website Content is no substitute for the advice of a professional.

HANDYMAN CONNECTION, its craftsmen and/or service advisors may, with or without your permission, post photographs of any job or job site to the Website and/or Mobile Apps, including, but not limited to, photographs showing the progress of a job at a job site. By using and continuing to use the Website, Mobile Apps and Services, you agree to release HANDYMAN CONNECTION (and HANDYMAN CONNECTION’s officers, directors, affiliates, employees and agents) from all claims arising from or related to such photographs, including the action of posting such photographs to the Website and/or Mobile Apps. Further, you hold HANDYMAN CONNECTION (and HANDYMAN CONNECTION’s officers, directors, affiliates, employees and agents) harmless from any claims asserted by any third party relating to or arising from the posting of such photographs. Once posted to the Website and/or Mobile Apps, all photographs will become HANDYMAN CONNECTION’s intellectual property and HANDYMAN CONNECTION will be able to use all photographs in any manner at its sole discretion.

Access and Information

Your access is limited to viewing the information on HANDYMAN CONNECTION’s Services, Website and Mobile Apps solely for legitimate business purposes. Any access or attempt to access other HANDYMAN CONNECTION computer systems or mobile platforms or other information contained on HANDYMAN CONNECTION systems or Services for any reason is prohibited. You agree not to use any information contained on the Website, Mobile Apps or Services for other than legitimate business purposes.

Links

At certain places on the HANDYMAN CONNECTION Website or Mobile Apps, live links to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by organizations independent of HANDYMAN CONNECTION. HANDYMAN CONNECTION does not endorse, approve, certify, maintain, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. HANDYMAN CONNECTION provides the links only as a convenience. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Neither the inclusion of the link as part of the Services or the Website nor reference therein to any specific commercial product, process, or service by trade name, trademarks, service mark, manufacturer, or otherwise constitutes or implies endorsement, recommendation, or favoring by HANDYMAN CONNECTION.

There may be circumstances where access to the Website or Mobile App is provided by a hypertext link located at another website or mobile site. HANDYMAN CONNECTION has no responsibility for the content of such other web sites or mobile apps. HANDYMAN CONNECTION does not make any representations or give any warranties or conditions with respect to any information contained in or at these other websites or apps and HANDYMAN CONNECTION shall not be liable for any damages or injury arising from the content of or access to these other sites. HANDYMAN CONNECTION does not endorse the individuals, companies or other similar entities, or any products or materials associated with such individuals, companies or other similar entities, which provide a link. Unless approved in writing in advance by HANDYMAN CONNECTION, you agree not to: (a) provide or create a link to a website or mobile app; or (b) create any frames at any other web sites or mobile apps pertaining to any of the materials located on the HANDYMAN CONNECTION Website or Mobile Apps. You also agree not to post any materials to the Website, Mobile Apps or Services without the express written permission of HANDYMAN CONNECTION.

Information You Provide

Upon using any of the HANDYMAN CONNECTION Services, you will be prompted to disclose certain information about yourself, and you may be able to store information, on the Website or Mobile Apps (“Your Information”). Your Information is defined as any information and/or materials you provide to HANDYMAN CONNECTION, or HANDYMAN CONNECTION franchisees or other users, affiliates, or parties in connection with your registration for and or use of the Services, including without limitation those posted or transmitted for use in public areas. HANDYMAN CONNECTION, and the Services that HANDYMAN CONNECTION may provide (including, but not limited to the Website and Mobile Apps) are communication platforms that enable connections between users. HANDYMAN CONNECTION does not take part in the interaction between users. Some of Your Information will be sent to different parties, including but not limited to franchisees, craftsman, and HANDYMAN CONNECTION. By providing this information, you expressly consent to being contacted by various parties via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable “Do Not Call” list (as defined by any such location), in order that HANDYMAN CONNECTION may provide the services set forth on the Website, to service your account, to reasonably address matters pertaining to your request or for other purposes reasonably related to you, including marketing related emails. For complete details on HANDYMAN CONNECTION’s use of Your Information, please see HANDYMAN CONNECTION’s privacy practices below. You agree that by completing this information, you agree to be contacted. You promise that all information you provide will be accurate, current and truthful to the best of your knowledge. You hereby represent and warrant to HANDYMAN CONNECTION that Your Information: (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, or any other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or personal information; and (h) will not create liability for HANDYMAN CONNECTION or cause HANDYMAN CONNECTION to lose the services of its Internet service providers or other partners. If you provide any information that is untrue, not current or incomplete, or HANDYMAN CONNECTION has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, HANDYMAN CONNECTION or the HANDYMAN CONNECTION franchisee has the right to refuse any current or future use of the HANDYMAN CONNECTION Services (or any portion thereof) by you. You are responsible for any use of the HANDYMAN CONNECTION Services by persons to whom you intentionally or negligently allow access to your password.

TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A SERIOUS MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO HANDYMAN CONNECTION AND ITS FRANCHISEES AND/OR CRAFTSMAN, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION, INCLUDING, BUT NOT LIMITED TO, SOME ONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER, YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO HANDYMAN CONNECTION AND EACH HANDYMAN CONNECTION FRANCHISEE WHO ACCEPTS SUCH INFORMATION, FOR THE GREATEST EXTENT PERMISSABLE BY LAW FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, IN ADDITION TO THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING TO OBTAINING SUCH REMEDIES.

Unless agreed to by HANDYMAN CONNECTION beforehand, any material, information or idea you transmit to or post on the Website by any means will forever be the property of HANDYMAN CONNECTION (without paying any compensation of any kind) and will be treated as non-confidential and non-proprietary, and may be disseminated or used by HANDYMAN CONNECTION or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to HANDYMAN CONNECTION’s Website will be handled in accordance with HANDYMAN CONNECTION’s Privacy Policy, as stated on the Website.

You acknowledge and agree that HANDYMAN CONNECTION, or a third-party service that HANDYMAN CONNECTION, or its franchisees may outsource to, may monitor and or record any telephone calls between you and HANDYMAN CONNECTION and/or a HANDYMAN CONNECTION franchisee or the franchisee’s representatives.

Transactions

HANDYMAN CONNECTION may inform you of certain offers or discounts provided by franchisees. Such offers or discounts are subject to franchisee participation, and any direct offers must be made solely by the franchisee or its representatives. HANDYMAN CONNECTION does not guarantee or warrant the pricing or discounts that a franchisee, service advisor or craftsman may offer you. Any quotes provided by craftsmen, service advisors or the franchisees, or which you find via e-mails, websites or apps, are not contractually binding offers from HANDYMAN CONNECTION, and are for informational purposes only, and cannot be accepted by HANDYMAN CONNECTION. No contractual arrangement with HANDYMAN CONNECTION is created based upon the quotes provided to you from craftsman, service advisors or franchisees (or from any electronic advertisement) with HANDYMAN CONNECTION, but instead, you must work directly with the franchisee or their representatives. HANDYMAN CONNECTION is a Franchisor and does not perform, and is not responsible for, any of the services requested by you in your service request. Your rights under contracts into which you enter with franchisees are governed by the terms of such contracts with the local franchise and by applicable federal, state, provincial and local laws.

Privacy Practices

Your privacy is a primary concern at HANDYMAN CONNECTION. HANDYMAN CONNECTION’s goal in expanding and clarifying HANDYMAN CONNECTION’s policy on the collection and use of customer data is to ensure the highest level of confidentiality and security. When you provide your personal information to HANDYMAN CONNECTION’s Website or Mobile Apps, (such as name, address, phone number, company name, or the products you are shopping for or purchasing) HANDYMAN CONNECTION will not give or sell your individual information to any outside company for its use in marketing or solicitation without your consent. We will maintain the confidentiality of your personal information and it will be used only to support your business relationship with HANDYMAN CONNECTION, the HANDYMAN CONNECTION franchisee, service advisor or craftsman. Additionally, internal practices help protect your privacy by limiting employee access to and use of customer data. When HANDYMAN CONNECTION asks for customer information, it is done with the goal of improving the relationship between HANDYMAN CONNECTION and the customer. HANDYMAN CONNECTION intends to help you maintain control over your personal data while fostering the growth of a more interactive online environment. HANDYMAN CONNECTION’s intention is to send e-mail only to customers or to individuals whom HANDYMAN CONNECTION believe have chosen to receive such e-mails. At any time, you have the right to opt out of receiving future HANDYMAN CONNECTION communications. Click Here to remove yourself from HANDYMAN CONNECTION’s mailing list. HANDYMAN CONNECTION does not warrant that your opt-out choices will be successfully executed in all cases, but will make a reasonable attempt to execute all requests.

Release

HANDYMAN CONNECTION is a Franchisor and is not involved in the actual contract between users of the Website, Services or Mobile Apps or in the completion of service. Should you have a dispute with any craftsman, service advisor or franchisee, you must address such dispute with the franchisee directly. YOU HEREBY AGREE TO RELEASE HANDYMAN CONNECTION (AND HANDYMAN CONNECTION’s OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH ANY CRAFTSMAN, SERVICE ADVISORS OR FRANCHISEES.

YOU AGREE NOT TO HOLD HANDYMAN CONNECTION, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR WORK PERFORMED, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY HANDYMAN CONNECTION OR ITS FRANCHISEES, AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.

UNDER NO CIRCUMSTANCES WILL HANDYMAN CONNECTION, ITS FRANCHISEES, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES OR WORK PERFORMED, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT HANDYMAN CONNECTION OR ITS FRANCHISEES, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO HANDYMAN CONNECTION DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.

Dispute Resolution Assistance

While HANDYMAN CONNECTION cannot guarantee the work performed by a specific craftsman, and while HANDYMAN CONNECTION has no obligation to you with regard to your relationship with a franchisee, service advisor or craftsman, HANDYMAN CONNECTION may try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project. We may attempt to assist in the negotiations between a franchisee and customer, while respecting the relationships and contracts that may exist between the franchisees and customers. We may, upon your request, provide limited assistance in resolving disputes between you and a franchisee. If you have any disputes with a craftsman or service advisor, you must resolve your dispute with your franchisee. You must participate and use good faith efforts to resolve problems through the resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms of Use.

Screening and Disclaimer

HANDYMAN CONNECTION requests that the franchisees do a background check for the craftsman that they send out to estimate and complete jobs. HANDYMAN CONNECTION does not guaranty that all craftsman and/or service advisors have been background checked, nor does HANDYMAN CONNECTION warrant or represent that profile and screening information is up to date. HANDYMAN CONNECTION performs a background check on new franchisees by using a third-party source to conduct a criminal, financial and sex offender search in the state where the franchise candidate is located. Please note that HANDYMAN CONNECTION does not conduct background checks in states that the franchise candidate is not located in. WE PERFORM THE ABOVE SCREENING BASED UPON INFORMATION PROVIDED TO HANDYMAN CONNECTION BY THE INDIVIDUAL, AND WE RELY ON THIRD PARTY DATA FOR THE ACCURACY OF THIS INFORMATION. FRANCHISES DO NOT HAVE ONGOING BACKGROUND CHECKS AND THEREFORE WE RECOMMEND THAT BEFORE YOU WORK WITH A FRANCHISEE THAT YOU VERIFY THE INFORMATION PRESENTED IN THEIR PROFILE IS STILL ACCURATE, CURRENT AND ACCEPTABLE TO YOU.

FRANCHISEES ARE REQUESTED TO PERFORM SCREENING INITIALLY AT THE TIME THE CRAFTSMAN OR SERVICE ADVISOR APPLIES FOR WORK, AND THEREFORE INFORMATION MAY CHANGE OR EXPIRE OVER TIME. THUS, NEITHER HANDYMAN CONNECTION, NOR THE FRANCHISEE CANNOT AND DOES NOT WARRANT OR REPRESENT THAT PROFILE AND SCREENING INFORMATION IS UP TO DATE. HANDYMAN CONNECTION IS UNDER NO OBLIGATION TO UPDATE A CRAFTSMAN’S BACKGROUND CHECK INFORMATION. WE RECOMMEND THAT BEFORE WORKING WITH A SERVICE ADVISOR OR CRAFTSMAN THAT YOU VERIFY THAT INFORMATION PRESENTED IN THEIR PROFILE IS STILL ACCURATE, CURRENT AND ACCEPTABLE TO YOU

DISCLAIMER: HANDYMAN CONNECTION EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.

Ratings and Reviews are not endorsed by HANDYMAN CONNECTION

All ratings and reviews displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of HANDYMAN CONNECTION. HANDYMAN CONNECTION disclaims any and all representations or warranties with regard to the ratings and reviews. HANDYMAN CONNECTION does not assume responsibility or liability for any rating or review or for any claims, damages, or losses resulting from any use of the Website, Services, Mobile Apps or the materials contained therein.

Terms of Use Revisions

HANDYMAN CONNECTION may, at any time, revise these Terms of Use by updating this posting without prior notice. By using the Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms of Use to which you are bound. If any future changes to these Terms of Use are unacceptable to you or cause you to no longer be in compliance with these Terms of Use you must terminate, and immediately stop using, the Services. Your continued use of the Services following any revision to these Terms of Use constitutes your complete and irrevocable acceptance of any and all such changes. HANDYMAN CONNECTION may change, modify, suspend, or discontinue any aspect of the Services at any time. HANDYMAN CONNECTION may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.

Indemnification

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS HANDYMAN CONNECTION, AND ITS DIRECTORS, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, INDEPENDENT CONTRACTORS, AND OTHER PARTNERS FROM AND AGAINST ANY AND ALL CLAIM, LOSS, EXPENSE OR DEMAND OF LIABILITY, AND COSTS INCURRED, AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY’S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE HANDYMAN CONNECTION SERVICES, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A CRAFTSMAN, SERVICE ADVISOR OR FRANCHISEE, OR YOUR VIOLATION OF THESE TERMS OF USE, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we have collected only the following types of Personal Information from consumers within the last twelve (12) months: names, postal addresses, personal and online identifiers, IP addresses, email addresses, account names, telephone numbers, insurance policy numbers, employment history information, financial information, records of transactions, browsing and search history, and physical locations.

Accordingly, we have collected Personal Information from consumers within the last twelve (12) months from the following categories enumerated by the California Consumer Privacy Act (“CCPA”):

Personal Information Does Not Include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
•   Information excluded from the CCPA’s scope, like:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We Obtain Personal Information From The Following Categories of Sources:

• Website forms
• Phone call data via website tracking lines
• Third party texting platform
• Social media profiles
• Website servicer regarding website traffic
• Manual data entered via franchisees regarding customer interactions
• Data entered via our customer relationship management software
• Third party mobile platform

Sale of Personal Information

We have NOT sold and do not sell Personal Information from any of the CCPA enumerated categories. The CCPA gives residents of the state of California the right to prevent businesses from selling their Personal Information. We do not sell your Personal Information. However, if you would like to record your preference that we do not sell your data in the future, please visit our “Do Not Sell My Personal Information” page.

Disclosure of Personal Information for a Business Purpose

Within the last twelve (12) months, we have disclosed the following categories of consumers’ Personal Information to third parties for a business purpose:

Right to Know

You have the right to know and see what data we have collected about you over the past 12 months, including:

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• The business or commercial purpose for collecting your personal information;
•  The categories of third parties with whom we have shared your personal information; and
• The specific pieces of personal information we have collected about you.

Right to Delete

You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:

• Complete your transaction;
• Provide you a good or service;
• Perform a contract between us and you;
• Protect your security and prosecute those responsible for breaching it;
• Fix our system in the case of a bug;
• Protect the free speech rights of you or other users;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
• Comply with a legal obligation; or
• Make other internal and lawful uses of the information that are compatible with the context which you provided it.

Data Requests

As detailed above, you have the right to: (i) know and see what Personal Information we have collected about you, (ii) know and see what Personal Information we have disclosed to a third party, and (iii) request that we delete such information. If you would like to make any data-related requests, you may do so by calling the toll-free number listed below or by visiting the webpage at the link below and filling out the form provided therein.

• 844-280-9404

• DATA REQUEST FORM

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services;

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;

• Provide you a different level or quality of goods or services; or

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods and services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the programs material aspects. Participation in a financial incentive program requires your prior op-in consent, which you may revoke at any time.

General

HANDYMAN CONNECTION is not an employment service, and does not hire craftsman, nor perform any actual handyman work. HANDYMAN CONNECTION is a Franchisor of handyman businesses, and offers franchises using the business name of HANDYMAN CONNECTION. HANDYMAN CONNECTION does not and will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax or any local, state, provincial or federal taxes.

The laws of the State of Ohio, excluding the application of its conflicts of law rules, will govern these Terms of Use. These Terms of Use will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. The exclusive jurisdiction for any action arising under these Terms of Use shall be the Courts of Hamilton County, State of Ohio.

Failure by HANDYMAN CONNECTION to enforce any provision(s) of these Terms of Use will not be construed as a waiver of any provision or right. These Terms of Use and any Terms of Use agreement executed by you constitute the entire agreement between you and HANDYMAN CONNECTION with respect to its subject matter. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. These Terms of Use will inure to the benefit of HANDYMAN CONNECTION, its successors and assigns and licensees. The failure of HANDYMAN CONNECTION to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the HANDYMAN CONNECTION Services or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms of Use are for convenience only and have no legal or contractual effect. These Terms of Use may not be modified or amended other than by an agreement signed by both parties. To the extent any of the above is not fully enforceable for any reason, the remainder shall continue to apply.