After an exciting 2012, Handyman Connection Starts 2013 on the Same Note
Cincinnati, OH: Handyman Connection, North America’s original home improvement specialists, had a lot to be happy about during their annual conference this past month. In addition to celebrating the success that the company received this year via Qualified Remodeler; Handyman Connection, North America’s trusted handyman company with 84 different franchise territories that specialize in small to medium home improvements, repairs, and remodeling had a number of awards to give out to individual franchisees as well.
Qualified Remodeler is the preeminent publication for contractors who specialize in residential and light commercial remodeling and Handyman Connection pulled in top honors in the category of “Best Handyman.” Out of 500 remodeling firms included on the list, Handyman Connection ranked 14th overall.
Highlights of the many major awards that were handed out at the annual conference included the best Net Promoter® Score, the Market Penetration Award, and Franchisee of the Year.
Kate Meadows, owner of the Delaware Valley Handyman Connection in Pennsylvania was the winner of the highest Net Promoter® Score (NPS). According to Handyman Connection, NPS is now the worldwide standard for organizations to measure, understand, and improve their customer experience, and it is the key to driving Handyman Connection’s loyalty and growth. NPS is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. The NPS score is based on the question, “On a scale of 0-10, how likely are you to recommend Handyman Connection to a friend or colleague?”
The Market Penetration Award went to Steve McCoy of Colorado Springs. Steve has continued to serve the Colorado Springs community for over eight extraordinary years.
The Franchisee of the Year award was bestowed on the husband and wife duo out of NW Arkansas, David and Patty Hatfield. The Franchisee of the Year is determined using a Combined Quality Score (Customer Experience Rating and NPS), Sales, Market Penetration, and Participation in the System.
Closing the 2012 calendar year on such a high note with the honors from Qualified Remodeler and a ranking at #327 in Entrepreneur Magazine’s 2013 Franchise 500, Handyman Connection continues to pick up speed in 2013 and hopes to improve on their 76th place ranking of the 500 Fastest Growing Franchises in 2012. Today is the day you have been waiting for to check out Handyman Connection franchise opportunities in your area.
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Handyman Connection Recognized in Qualified Remodeler Magazine’s Annual List of Top 500 Remodelers
Cincinnati, Ohio: The votes have been tallied and the results are in, out of the nation’s top 500 remodeling companies, Handyman Connection was listed at #14 overall and ranked #1 in the publication’s Handyman category. Inclusion on this list is an accomplishment in itself, but finishing with such high marks illustrates the level of expertise that has come to be Handyman Connection’s calling card. Handyman Connection’s President & CEO, Jeff Wall commented on the news saying:
"We are honored to be recognized for the quality craftsmanship we’ve provided our customers this year and we look forward to furthering our reputation as the company to call to solve homeowners’ small and medium size home improvement needs."
Qualified Remodeler was founded in 1975 and is the principal publication serving contractors who specialize in residential and light commercial remodeling. Qualified Remodeler has a monthly audience of nearly 81,000. This audience includes remodeling company owners, executives, architects and suppliers. It was the first publication to specifically serve the remodeling market and is sent to more residential remodelers than any other magazine in the remodeling genre. For 34 years, Qualified Remodeler has honored the top firms in the country based on the following criteria:
- Installed remodeling dollar volume
- Total years in business
- Industry association membership
- Industry certification
- Industry awards
- Community service
15 individual categories are also included in the list. The top performer in each specific category was determined based on dollar volume of work performed in a specific business category. In the category of, "Best Handyman," Handyman Connection was ranked #1. As one of the most versatile of all the firms, Handyman Connection demonstrates their ability to succeed in a wide array of remodeling projects. Editor of Qualified Remodeler, Christina Koch, expands on the criteria for which the 500 companies were selected to be the cream of the crop:
"Top 500 firms tend to share several common attributes, including excellent business acumen, a commitment to customer service, insightful sales techniques and strong customer loyalty."
In other words, the honorees were selected based on the attributes that Handyman Connection strives to exceed in every day. With a commitment to providing the best possible project management and support, Handyman Connection has carved out a place for itself as the best of the best when it comes to hiring a handyman. With their best days ahead of them, Handyman Connection is hoping to have a big year in 2013 and it looks like it may be bigger than ever. John Huff, publisher of Qualified Remodeler, says that according to a recent Leading Indicator of Remodeling Activity (LIRA) report:
"These [500] remodeling firms have survived, even thrived during the house marketing collapse, and they are ready to capitalize on the double-digit growth in annual homeowner improvement spending forecast for the first quarter of 2013."
As 2012 comes to a close, Handyman Connection is gearing up for what could be one of the best years for the industry in recent memory. They will meet the challenge head-on as they look to bolster their already impressive reputation.
